Order Policies & Procedures
Order Policies & Procedures by Freedom Mint New York
Price Confirmations and Binding Agreement Once you have placed an order to buy or sell with FREEDOM MINT., you have entered into a binding agreement.
When ordering online, the price at which your order is submitted is the locked-in price. Your confirmation number will be in your return email. You must ensure that your payment is dated within 24 hours and received by FREEDOM MINT within five (5) business days to guarantee your price.
When selling to FREEDOM MINT, once we have issued a confirmation number, the price is locked in for you and the transaction may not be canceled, but only offset at our current buy price. We require all purchases to be shipped to us by the end of the following business day and that you reply to us with a tracking number so we know the product is on the way. If you call in with the registered mail or tracking number and we do not receive the items within 5 business days and the delay is due to the USPS, UPS or Federal Express, we will extend the deadline on a case-by-case basis.
Payment Options
Payment to FREEDOM MINT must be provided using a credit card / DEBIT CARD AND BILLING ADDRESS MUST BE THE SAME AS SHIPPING ADDRESS
Holding Period?
We hold all forms of CREDIT CARD PAYMENT for 4 business days. The holding period ensures the bank / CREDIT CARD COMPANY has the opportunity to notify us of a problem with the payment before the order ships. Additional holding days may be added if your bank / Credit card company delays confirmation of your payment.
Our "Good Funds" Policy
Funds are considered “good” 4 business days from the day we receive your personal payment. Additional holding days may be added if your bank / credit card delays confirmation of your.
Payment Instructions
Payment instructions will be issued during the checkout process and again by email after you place your order. Payment must be dated within 24 hours of your order date. FREEDOM MINT reserves the right to cancel orders that do not meet these requirements. FREEDOM MINT does not accept C.O.D. orders. We reserve the right to refuse or cancel any order deemed questionable or of significant risk to FREEDOM MINT regardless of payment method and price confirmation.
Cancellation of Orders
Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them canceled. However, we realize rare situations happen where orders need to be canceled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 9 a.m. - 3 p.m. (ET) Monday - Thursday and 8 a.m. - 2 p.m (ET) Friday. All cancellations are subject to our market loss policy plus a $35.00 (USD) cancellation fee.
Cancellations may be approved over the telephone or e-mail, at which time you will be given a cancellation confirmation. At that time, if any market loss to FREEDOM MINT has occurred, it will be calculated and added to the $35.00 (USD) cancellation fee. Any market gain on cancellations shall remain the property of FREEDOM MINT.
Our “Market Loss Policy” (Ask To Ask Policy)
When purchasing from FREEDOM MINT, once we have issued a confirmation number, the price is locked in for you and the transaction may not be canceled, but only offset at our current ask price. Payment of any deficit between the price at which we sold to you and the offsetting purchase price and/or prices is your responsibility, only if your item(s) is canceled or returned. That amount will be charged to you, plus a $35.00 cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of FREEDOM MINT.
When selling to FREEDOM MINT, once we have issued a confirmation number, the price is locked in for you and the transaction may not be canceled, but only offset at our current buy price. Payment of any deficit between the price at which we bought from you and the offsetting purchase price and/or prices is your responsibility if we do not receive your items. That amount will be charged to you, plus a $35.00 (USD) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of FREEDOM MINT.
FREEDOM MINT reserves the right to refuse an order when the confirmed price is incorrect due to computer-related problems, a pricing error, incorrect item descriptions or sudden movements in the Precious Metals market. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to FREEDOM MINT regardless of payment method and price confirmation.
Your FREEDOM MINT order may be canceled if we do not receive payment within five (5) business days. Once you have placed an order with FREEDOM MINT, you have entered into a binding agreement.
Shipment of Your Items
FREEDOM MINT orders are shipped Registered/Insured U.S. Mail and UPS. Each package is fully insured and may require a signature upon delivery. Packages can take on average 1-18 business days for delivery. The tracking number will be provided via email to you upon date of shipment. FREEDOM MINT fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a signature or if you have given them instructions to leave your package with someone else such as a building manager, neighbor or drop-off location such as Mail Boxes etc., The UPS Store, etc. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.
The shipping rules:
Credit Card or PayPal orders ship from our facility the 2-3 business day following the date your payment was processed.*
FREEDOM MINT ships orders Monday through Thursday, excluding holidays. Orders placed during extended federal holidays will be processed the next business day. Orders processed for shipment outside of business hours (Monday through Friday 9 AM - 1 PM) are received by carriers the following business day. Inclement weather in New York such as an earthquake, tornado, snowstorm, etc. will delay all processing to the next business day.
If for some reason we do not meet this commitment, you will receive an email with a coupon good for $10 off your next $100 order.
Return Policy
We guarantee your satisfaction at FREEDOM MINT. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to seven (7) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by within seven (7) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items. Refunds for returns are not processed until after the returned item(s) has been received and verified.
Shipping and handling charges are non-refundable. For returns via mail, you must carefully package each product. You are responsible for the cost of return shipping. FREEDOM MINT reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 5% restocking fee on all orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.
On returning bullion related items, the customer may (at FREEDOM MINT's discretion) be required to pay for any market loss on their returns. Review our Market Loss Policy here. Any market gain on refunds shall remain the property of FREEDOM MINT.
Pricing or Typographical Errors
We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, FREEDOM MINT shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Additional Terms
Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the website pages describing the products.
Investment Risks
All investments involve risk - coins and bullion are no exception. The value of a bullion coin (e.g., Maple Leaf or American Eagle) is affected by many economic factors, including the current market price of bullion, the perceived scarcity of the coins and other factors. Some of these factors include the quality and current demand and general market sentiment.
Therefore, because both bullion and coins can go down as well as up in value, investing in them may not be suitable for everyone. Since all investments, including bullion and coins, can decline in value, you should understand them well and have adequate cash reserves and disposable income before considering a bullion or coin investment.
Security
FREEDOM MINT takes security very seriously. Our security measures protect the loss, misuse and alteration of all information under our control. Our system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser such as Netscape's Navigator or Microsoft's Internet Explorer, you will be able to conduct fully-protected transactions that encrypt all of your personal information, including credit card number, name and address, so it cannot be read as the information travels from you to FREEDOM MINT.
DISCLAIMER: to comply with the New York City Consumer Protection Law which applies to all businesses operating in New York City: We are privately owned mint operated in Brooklyn. We are not a City of New York store , United State Mint nor are the website, products or services affiliated with the City of New York or any agency of the City of New York or federal state agency. We itself, its business, website, products, services, or any hyperlinks from its website are not sponsored by, approved by, affiliated with, endorsed by, or connected to the City of New York or any agency of the City of New York, including but not limited to federal agency , Federal reserve bank, or any Government agency directly or by implication.